For EU countries, please review our European Union Notice
SurgeU and Oxlos Inc. (collectively referred to as “SurgeU”) understand that you care about how we collect, use, and share information. This Privacy Policy applies to SurgeU and our websites, mobile applications, social media sites and handles, and emails we send, as well as the information we collect when you interact with us through social media, email, and other online services (collectively our “Services”). This Privacy Policy explains:
- The types of information we collect through our Services.
- how we use and protect information
- the types of information we may share with others and under what circumstances.
- the choices you have regarding our collection, use, and sharing practices.
- details regarding our use of third-party cookies and other tracking technologies
Notice of Collection of Personal Information: We list the categories of personal information that we collect below. We collect personal information about you for business and commercial purposes as described below under “Information Use.”
This Privacy Policy applies anywhere it is linked by us. It does not apply to non-SurgeU websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.
Information We Collect
Information you give us: Some of the Services may include features or services that permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:
- Contact information when registering to use our Services.
- Payment information and associated contact information when engaging in a transaction on our site.
- Email address information when subscribing to our email bulletins.
- Any information or data you provide by interacting in our online forums and chatrooms, or by commenting on content posted on our Services. Please note that these comments are also visible to other users of our Services.
- Information you provide when you complete a survey administered by us or a service provider acting on our behalf.
- Information you may submit to inquire about or apply for a job with us.
- If you contact us, we may keep a record of that correspondence and any contact information provided.
- Information regarding your participation in trainings/ educational classes.
- Your image, voice prints, olfactory, and similar information when you participate in any of our recordings and videos.
Information We Collect Automatically: When you interact with the Services, certain information about your use of our Services is automatically collected. Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. This includes:
- Details of your visits to our site and information generated during the use of our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site.
- Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system, and browser type.
- Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
Please see below for more information about how our automatic collection of information works.
Additional Information About Our Use of Tracking Technologies and Interest-Based Advertising
SurgeU relies on partners to provide many features of our Services using data about your use of SurgeU and other sites. We use cookies for the following purposes:
- Site Operations: Enabling features that are necessary for providing you the services on our site, such as identifying you as being signed in, tracking content views, remembering your preferences and the number of times you have been shown an advertisement.
- Analytics: Allowing us to understand how our Services are being used, track site performance and make improvements.
- Personalized Advertising: Delivering tailored advertising based on your preferences or interests across services and devices and measuring the effectiveness of the ads.
- Social Media: Enabling the sharing of content from our Services through social networking and other sites.
Below is a list of these partners with links to more information about their use of your data and how to exercise your options regarding tracking.
| CATEGORY | PARTNER | FURTHER INFORMATION |
| Advertising | Google Ads | https://policies.google.com/technologies/ads |
| Advertising | Google Analytics/G4 | https://policies.google.com/technologies/partner-sites?hl=en-US |
| Advertising/Social Media | Facebook Ads/Meta Ads | https://www.facebook.com/privacy/policy |
| Advertising | Stack Adapt | https://www.stackadapt.com/platform-and-services-privacy-policy |
| Advertising | Facebook Custom Audience | https://www.facebook.com/business/help/773264173149581/ |
| Advertising | Tik Tok | https://www.tiktok.com/legal/page/us/privacy-policy/en |
| Audience Analytics/Website Visitors | Audience Labs | https://www.audiencelabs.io/privacy-policy |
| Customer Communications | Hub Spot | https://legal.hubspot.com/privacy-policy |
| Advertising/Social Media | You Tube/Google | https://policies.google.com/privacy/ |
| Ecommerce | Ticket Spice | https://www.ticketspice.com/privacy/policy |
| Advertising/Social Media | https://privacy.twitter.com/ | |
| Advertising/Social Media | Linked In | https://privacy.linkedin.com |
| Advertising/Social Media | https://policy.pinterest.com/en/privacy-policy-2018 | |
| Advertising/Social Media | IHeart Radio | https://www.iheart.com/content/privacy-and-cookie-notice/ |
| Advertising | Vimeo | https://vimeo.com/privacy |
| Advertising | Simplifi | https://simpli.fi/services-privacy-policy |
Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the third parties who conduct tracking through our Services.
You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.
Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
How We Use and Protect Your Information
We may use the information we collect from you for the following purposes:
- To provide you with our products and services, including to take steps to enter into a contract for sale or for services, process payments, fulfill orders, and send service communications.
- To enable additional features on our Services and to provide you with a personalized service.
- To provide you with the best service and improve and grow our business, including understanding our customer base and purchasing trends and understanding the effectiveness of our marketing.
- To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
How We Secure the Information We Collect From or About You
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
Our Sharing of Your Information
We may share certain personally identifiable information we collect from you to the following third parties for the described purposes.
- Service Providers: We engage vendors to perform functions on our behalf such as: website, software, and data storage, content management, database management, technical integration, marketing automation, analytics, site optimization, conducting customer surveys, and payment processing.
- Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies they place on your device and other tracking mechanisms. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and controls they make available to you.
- Third parties involved in advertising: We may share certain personally identifiable information with third-party partners to help improve our marketing efforts and to ensure that you receive relevant marketing. These partners may share your information with other third parties to bring you offers of interest. We also partner with third parties who use cookies and other online identifiers to display interest-based advertising to you on the Services and when you visit other online sites or apps.
Additional Information About our Data Collection and Sharing Practices
In addition to the information sharing practices described in the previous section, we may also share and use personal information under the following circumstances.
Sharing of Aggregated Data: We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers.
Combination of Information: We may combine information from the Services together with other information we obtain from our business records.
Change of Ownership or Corporate Organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information in the same manner as described in this Policy.
Cross-border Transfer of Data: If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.
Your Options and Rights
If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email you receive from us. If you would like to unsubscribe from any other communications, you can contact us using the information found on our Contact Us page or email us at privacy@SurgeU.com with your request. For users who register for a My SURGEU account, you can change your communication preferences in your account profile.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at privacy@SurgeU.com or calling (833) 867-8743.
Your California, Connecticut, Colorado Privacy Rights
Notice to consumers from California, Connecticut, and Colorado. Your state laws permit you to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclose to third parties for direct marketing purposes and the name and addresses of all third parties with which we shared personal information in the immediate preceding calendar year. If you are a resident of a listed state and would like to make such a request, please send your request in writing to us using the contact information provided below.
Your Virginia Privacy Rights
Notice to consumers from Virginia. Your state laws permit you to request and obtain from us, twice a year and free of charge, information about categories of personal information (if any) we disclose to third parties for direct marketing purposes and the name and addresses of all third parties with which we shared personal information in the immediate preceding calendar year. If you are a resident of a listed state and would like to make such a request, please send your request in writing to us using the contact information provided below.
To the extent that we collect Personal Information, that information, our practices, and your rights are described below.
Categories of Personal Information Collected
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which we will use those categories of Personal Information. The categories we use to describe the information are those enumerated in the CCPA. In the last 12 months (as of the Last Updated date on this Policy), we have collected the following personal information about individuals who have used our Services:
- Personal and Online Identifiers:
- We collect your name, phone number, email address and contact address when you create an account or complete a transaction. If you choose to create an account, you will also be asked to create a username, and we will assign one or more unique identifiers to your profile.
- You provide us with payment information, which may be your credit card number or a bank account (if you pay by check), when you complete a transaction. You have the option to store this information to your account or set up a recurring transaction.
- We collect your IP address automatically when you use our Services.
- We collect your Device ID automatically when you use our services.
- We may also collect information about your spouse and/or partner.
- Commercial Information: When you engage in transactions with us, we create records of goods or services you have purchased or considered, or purchasing or consuming histories or tendencies.
- Internet or Other Electronic Network Activity Information: We automatically collect information about your browsing history, search history, information regarding your interaction with websites, and applications or advertisements when you utilize our Services.
- Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record the call. We collect your image, voice print and olfactory or similar information if you are recorded in a classroom setting during one of our trainings or educational courses.
- Professional or employment-related information: We collect information about your career category/title. If you are a job applicant, we collect information about your current employer and employment history. A copy of our employee privacy notice will be made available to you during the application process.
- Education information: If you are a job applicant, we collect information about the institutions you have attended and the level of education you have attained. A copy of our employee privacy notice will be made available to you during the application process.
- Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences or characteristics: We may analyze your preferences through a series of computer processes to make inferences about your age range, education level, and gender. On some occasions, we may add our observations to an internal dataset.
How We Use Personal Information Collected
We may use the information we collect from and about you for the following business purposes:
- To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact and communicate with you;
- To address problems with the Services, our business or our products and services, and to protect the security of our site and our business;
- To help us learn more about our Service users and customers and to improve their shopping experience and our business.
We may also use the information we collect from and about you for the following commercial purposes:
- To provide you with customized content, targeted offers, and advertising on our Services, other websites, or direct mail, and to contact you about upcoming sales, promotions, and product information.
Categories of Personal Information Sold
We may share personal information with third-party partners as part of joint marketing and other initiatives, we have sold the following categories of Personal Information:
- Personal and Online Identifiers, Commercial Information, and Internet/Network Activity Information.
We do not sell personal information about persons under the age of 16 without their consent.
We may sell the categories of personal information identified above to carefully selected third-party partners so that they may inform you of offers, promotions, and services; including, advertising networks, marketing coops, social networks, data analytics providers, and data brokers.
Categories of Personal Information Disclosed
We have disclosed the following categories of personal information for a business purpose:
- Personal Identifiers; Internet/Network Activity; Commercial Information; Education Information; and Inferences.
We may share the categories of personal information identified above with our service providers, our franchisees, our business partners, and financial services companies.
Right to Know About Personal Information Collected, Disclosed, or Sold.
You have the right to request that we disclose to you the Personal Information we collect, use, disclose, or sell. In order to process your request to know/access your Personal Information or delete your Personal Information we may ask you to take additional steps to verify your request or identity.
Verification Procedures
In order to process your request to know about or delete personal information we collect, disclose, or sell, we must verify your request. We do this by:
- Asking you to providing personal identifiers we can match against information we may have collected from you previously; and/or
- Asking you to confirm your request using the email or telephone number associated with your account.
Right to Know/Access Information
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it.
Right to Request Deletion of Information
You have the right to request in certain circumstances that we delete any Personal Information that we have collected directly from you. We may have a reason under the law why we may not be able to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Right to Information Regarding Participation in Data Sharing for Financial Incentives
You have the right to be free from discrimination based on your exercise of your rights.
Right to Opt Out of Sale of Personal Information
You have the right to opt out of any sale of your personal information to third parties. To exercise this right, please visit our “DO NOT Sell My Information” on our webpage or call us at (833) 867 8743.
Please note that your right to opt out does not apply to our sharing of personal information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal information only for that function.
How to Submit an Access or Deletion Request
You may submit a request to exercise your access and/or deletion rights through one of two means:
- By emailing your request to Privacy@SurgeU.com
- By calling us at (833) 867-8743
Authorized Agent
You may authorize another individual or a business, called an authorized agent, to make requests on your behalf. If you use an authorized agent to make a request, we must verify that you have given the agent the authority to make a request. To do so, we may ask you to do one of the following:
- Provide evidence of your signed permission to authorize the agent to make the request;
- Verify your identity with us; or
- Confirm with us that you have provided the authorized agent with permission to make the request.
Special Information for Nevada Residents
Residents of the State of Nevada have the right to opt out of the sharing of certain pieces of information with third parties. As explained in our “Our Sharing of Your Information” section above, we may share certain personal information with third-party partners for their own uses who help us ensure that you receive relevant marketing and may share your information with other third-party partners to bring you offers of interest. If you are a Nevada resident and would like to opt out of this sharing, please email privacy@SurgeU.com.
Information for Individuals Located in the EU and Switzerland
We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedom related to data privacy. Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities, as described above.
Users that reside in the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available.
If you are a resident of the EEA or Switzerland, you are entitled to certain rights. Please note: In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. These rights include the ability:
- to request from us access to personal information held about you
- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- to ask for data to be erased if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
- to request that we restrict our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.
To submit a request to exercise your rights, please contact us at privacy@SurgeU.com. We may have a reason under the law why we do not have to respond to your request or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Changes to This Policy
We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean that you accept those changes.
For questions about our privacy practices, contact us at:
SurgeU
Oxlos Inc
2511 Corporate Way
Palmetto FL 34221
(866)867-8743
Email privacy@SurgeU.com
